Shipping & Delivery Policy
Version: 1.0
Effective Date: 12 July 2026
Last Updated: 12 July 2026
1. Introduction
This Shipping & Delivery Policy ("Shipping Policy" or "Policy") forms an integral part of the Terms & Conditions governing the purchase of Products through Ayuvani. This Policy sets out the principles, procedures, timelines, responsibilities, and limitations relating to the processing, packaging, dispatch, transportation, and delivery of Products purchased through the Ayuvani Platform.
Ayuvani is committed to delivering Products in a timely, secure, and commercially reasonable manner while maintaining compliance with applicable laws, regulatory requirements, industry standards, and quality assurance practices applicable to Ayurvedic medicines, Homeopathic medicines, herbal supplements, nutraceuticals, wellness products, personal care products, healthcare products, and other Product categories offered through the Platform.
Delivery of Products depends upon numerous operational factors, including inventory availability, warehouse processing, courier capacity, weather conditions, regulatory compliance, and customer cooperation. Consequently, delivery timelines communicated on the Platform are estimates only and should not be interpreted as guaranteed delivery commitments unless expressly stated otherwise.
This Policy should be read together with the:
- Terms & Conditions;
- Cancellation Policy;
- Return Policy;
- Refund Policy;
- Privacy Policy.
Nothing contained in this Policy shall prejudice any statutory rights available to consumers under Applicable Law.
2. Scope of this Policy
This Policy governs the shipment and delivery of Products purchased through Ayuvani's authorised sales channels, including:
- the official Ayuvani website;
- future Ayuvani mobile applications;
- authorised customer support-assisted Orders;
- officially approved WhatsApp Business ordering channels;
- promotional campaigns unless expressly excluded;
- subscription-based services introduced in the future, where applicable.
This Policy applies from the time an Order is accepted by Ayuvani until successful delivery of the Products or lawful completion of the shipping process.
The provisions of this Policy apply irrespective of the payment method selected by the Customer, including prepaid Orders, Cash on Delivery (where available), digital wallet payments, UPI, net banking, or other authorised payment methods.
3. Definitions
For the purposes of this Shipping & Delivery Policy, the following expressions shall have the meanings assigned below.
"Dispatch"
Means the stage at which an Order has completed internal processing and has been formally handed over to an authorised logistics or courier partner for transportation to the Customer.
"Shipment"
Means one or more Products packaged and transported under a single logistics consignment.
"Delivery"
Means the successful transfer of possession of the ordered Products to the Customer or an authorised recipient at the delivery address provided during checkout.
"Delivery Partner"
Means any independent courier company, logistics provider, postal service, transportation agency, fulfilment partner, or delivery network engaged by Ayuvani for transportation of Products.
"Serviceable Location"
Means a geographical location or postal code to which Ayuvani is able to deliver Products using its authorised logistics partners.
"Business Day"
Means any day other than Sundays and officially recognised public holidays during which Ayuvani ordinarily conducts business operations.
"Split Shipment"
Means an Order fulfilled through multiple shipments due to inventory availability, warehouse allocation, regulatory requirements, or operational considerations.
"Force Majeure Event"
Shall have the meaning assigned in the Terms & Conditions.
4. Shipping Coverage
Ayuvani endeavours to provide shipping services across a broad range of locations within the Republic of India through authorised logistics partners.
Shipping coverage depends upon:
- serviceability of the destination postal code;
- courier network availability;
- regulatory restrictions;
- product category;
- transportation feasibility;
- operational capacity.
Ayuvani reserves the right to expand, restrict, or modify shipping coverage from time to time without prior notice.
International shipping may be introduced in the future. Where such services become available, additional terms governing international shipments shall apply.
5. Serviceable Locations
Customers are encouraged to verify delivery availability using the postal code or serviceability tools provided on the Platform before placing an Order.
Availability of delivery services may vary depending upon:
- destination postal code;
- rural or urban location;
- local transportation infrastructure;
- courier partner coverage;
- weather conditions;
- governmental restrictions;
- security considerations.
Ayuvani reserves the right to decline Orders for locations that are temporarily or permanently non-serviceable.
Acceptance of an Order does not guarantee continued serviceability if operational circumstances materially change before dispatch.
6. Order Processing
Following acceptance of an Order, Ayuvani shall commence internal processing, which may include:
- payment verification;
- fraud screening;
- inventory allocation;
- batch verification;
- expiry validation;
- quality inspection;
- regulatory compliance checks;
- packaging preparation;
- invoice generation;
- shipping documentation.
Processing time may vary depending upon:
- Product category;
- Order volume;
- warehouse workload;
- inventory location;
- public holidays;
- operational requirements.
Orders are ordinarily processed during Business Days.
Orders placed outside normal business hours may be processed on the next Business Day.
Submission of an Order does not guarantee immediate dispatch.
7. Packaging Standards
Ayuvani is committed to ensuring that Products are packaged appropriately to minimise the risk of damage during transportation while preserving product quality and regulatory compliance.
Packaging procedures may include:
- protective cushioning;
- tamper-evident seals;
- secure outer packaging;
- batch identification;
- invoice insertion;
- product segregation where necessary;
- moisture protection;
- handling labels;
- fragile markings, where applicable.
Healthcare and wellness products requiring special handling shall be packaged in accordance with manufacturer recommendations and operational requirements.
Customers are encouraged to inspect the external packaging upon delivery and promptly report visible damage.
8. Dispatch Timelines
Following successful completion of Order processing, Ayuvani shall endeavour to dispatch Orders within commercially reasonable timelines.
Dispatch periods displayed on the Platform are indicative estimates only and may vary due to:
- inventory availability;
- quality assurance procedures;
- warehouse operations;
- regulatory verification;
- courier collection schedules;
- high seasonal demand;
- public holidays;
- Force Majeure Events.
Dispatch confirmation shall ordinarily be communicated through one or more of the following:
- email;
- SMS;
- WhatsApp notification;
- customer account dashboard;
- future mobile application notifications.
Dispatch of an Order signifies that the Products have entered the logistics network and are no longer under the direct physical control of Ayuvani.
9. Delivery Timelines
Estimated delivery timelines are provided solely for customer convenience and planning purposes.
Actual delivery periods may vary depending upon:
- delivery destination;
- courier network performance;
- transportation conditions;
- local infrastructure;
- public holidays;
- weather conditions;
- regulatory inspections;
- Force Majeure Events.
Ayuvani shall use commercially reasonable efforts to facilitate timely delivery but does not guarantee delivery on any specific date or time unless expressly agreed in writing.
Customers acknowledge that delivery estimates are subject to change during transit.
10. Standard Delivery
Unless otherwise specified, Orders shall ordinarily be shipped using Ayuvani's standard delivery service.
Standard delivery is intended to provide a commercially reasonable balance between cost efficiency and delivery speed.
Estimated delivery periods communicated during checkout represent reasonable expectations based upon normal operating conditions and shall not constitute contractual guarantees.
The availability of standard delivery may vary according to:
- Product category;
- destination;
- logistics partner availability;
- operational capacity.
11. Express Delivery
Where available, Ayuvani may offer expedited or express delivery services for selected Products or locations.
Express delivery availability shall depend upon:
- destination postal code;
- courier network capability;
- warehouse inventory;
- Order placement time;
- Product category;
- operational feasibility.
Additional charges may apply for express delivery services.
Selection of express delivery does not override circumstances beyond Ayuvani's reasonable control, including weather events, regulatory restrictions, transportation disruptions, or Force Majeure Events.
Where express delivery becomes unavailable after Order acceptance due to operational constraints, Ayuvani may, acting reasonably, contact the Customer regarding alternative delivery arrangements or process any applicable adjustment in accordance with the Refund Policy.
12. Delivery Partners
Ayuvani collaborates with independent logistics providers and courier partners for transportation and delivery of Products.
Selection of the Delivery Partner shall remain at Ayuvani's sole discretion and may vary depending upon:
- destination;
- Product category;
- shipping method;
- serviceability;
- operational efficiency.
Delivery Partners operate as independent service providers.
Accordingly, while Ayuvani shall make commercially reasonable efforts to coordinate shipment and resolve delivery issues, Ayuvani does not control the day-to-day operational decisions of independent logistics providers.
Customers agree to cooperate reasonably with authorised Delivery Partners for the successful completion of delivery.
13. Free Shipping
Ayuvani may, from time to time, offer free shipping on eligible Orders as part of promotional campaigns, customer loyalty initiatives, seasonal offers, or other commercial programmes.
Eligibility for free shipping shall be determined solely by Ayuvani and may depend upon factors including:
- minimum Order value;
- Product category;
- delivery destination;
- promotional campaign conditions;
- Customer eligibility;
- payment method;
- applicable terms published at the time of purchase.
Ayuvani reserves the right to modify, suspend, withdraw, or discontinue free shipping programmes without prior notice, subject to Applicable Law.
Where an Order qualifying for free shipping is subsequently modified, partially cancelled, or partially returned, Ayuvani reserves the right to reassess the Order's eligibility and make corresponding adjustments in accordance with the applicable Refund Policy.
14. Shipping Charges
Shipping charges, where applicable, shall be displayed during the checkout process before the Customer confirms the Order.
Shipping charges may vary based upon:
- destination;
- Order value;
- weight or volumetric weight;
- Product category;
- shipping method selected;
- delivery partner;
- promotional offers;
- applicable taxes.
The Customer is responsible for reviewing all applicable shipping charges prior to completing payment.
Unless otherwise expressly stated, shipping charges are separate from the Product price.
15. Remote Area Deliveries
Certain locations may be classified by Delivery Partners as remote, difficult-to-service, or operationally restricted areas.
Deliveries to such locations may be subject to:
- extended delivery timelines;
- limited delivery schedules;
- additional verification;
- modified delivery procedures;
- supplemental shipping charges where disclosed before Order confirmation.
Ayuvani shall endeavour to fulfil Orders to remote areas wherever commercially reasonable. However, delivery may not be possible in every location.
Where delivery cannot be completed due to operational restrictions, Ayuvani may cancel the affected Order and process any applicable refund in accordance with the Refund Policy.
16. Delivery Attempts
Delivery Partners ordinarily make reasonable attempts to complete delivery at the address provided by the Customer.
The number of delivery attempts may vary depending upon the policies of the relevant Delivery Partner.
Where delivery cannot be completed because:
- the recipient is unavailable;
- the delivery address is incorrect;
- access to the premises is restricted;
- delivery is refused without valid reason;
- required verification cannot be completed,
the Delivery Partner may reattempt delivery or return the Shipment to Ayuvani.
Customers are responsible for ensuring reasonable availability to receive the Shipment.
17. Undelivered Orders
An Order may remain undelivered due to circumstances including:
- incorrect address information;
- incomplete contact details;
- recipient unavailability;
- refusal to accept delivery;
- regulatory restrictions;
- courier operational limitations;
- Force Majeure Events.
Where a Shipment is returned to Ayuvani due to reasons attributable to the Customer, Ayuvani may:
- arrange re-dispatch upon payment of applicable charges;
- cancel the Order;
- deduct reasonable logistics costs from any eligible refund where permitted by Applicable Law.
Ayuvani shall notify the Customer, where reasonably practicable, before taking such action.
18. Address Changes
Customers are responsible for ensuring that the delivery address provided during checkout is complete, accurate, and capable of receiving courier deliveries.
Requests to modify the delivery address may be accommodated only before dispatch and only where operationally feasible.
Once a Shipment has been dispatched, Ayuvani cannot guarantee that address modifications can be implemented.
Any additional charges imposed by Delivery Partners due to address changes may be borne by the Customer where permitted by Applicable Law.
19. Shipment Tracking
Where supported by the relevant Delivery Partner, Ayuvani shall provide shipment tracking information following dispatch.
Tracking updates may be made available through:
- the Customer's Ayuvani account;
- email notifications;
- SMS notifications;
- WhatsApp notifications;
- links provided by the Delivery Partner.
Tracking information is supplied by independent logistics providers.
Ayuvani shall not be responsible for temporary delays or inaccuracies in tracking updates resulting from third-party systems.
20. Lost Shipments
Where a Shipment is reasonably believed to have been lost during transit, Ayuvani shall initiate an investigation with the relevant Delivery Partner.
The investigation may include:
- shipment tracking review;
- courier confirmation;
- warehouse dispatch records;
- proof of handover;
- proof of delivery verification;
- internal logistics review.
Customers may be requested to provide reasonable information to assist the investigation.
Where Ayuvani determines that a Shipment has been lost prior to successful delivery, Ayuvani may, at its sole discretion and subject to Product availability:
- dispatch a replacement Shipment; or
- process an eligible refund in accordance with the Refund Policy.
21. Damaged Shipments
Customers are encouraged to inspect the Shipment promptly upon delivery.
Where visible external damage is observed, Customers should, where reasonably practicable:
- photograph the damaged package;
- retain all packaging materials;
- notify Ayuvani promptly;
- avoid using damaged Products until verification has been completed.
Claims relating to transit damage shall be assessed in accordance with the Return Policy.
Ayuvani reserves the right to request supporting documentation before determining the appropriate resolution.
22. Delivery Delays
Ayuvani shall use commercially reasonable efforts to minimise delivery delays.
However, delays may occur due to circumstances beyond Ayuvani's reasonable control, including:
- adverse weather;
- transportation disruptions;
- public holidays;
- regulatory inspections;
- labour disruptions;
- high seasonal demand;
- technical failures;
- courier network congestion;
- Force Majeure Events.
Estimated delivery dates are indicative only and shall not constitute contractual guarantees.
Unless otherwise required by Applicable Law, delivery delays shall not, by themselves, entitle the Customer to compensation or damages.
23. Force Majeure
Ayuvani shall not be liable for delay or failure in shipping or delivering Products where such delay or failure results directly or indirectly from a Force Majeure Event.
Force Majeure Events include, without limitation:
- natural disasters;
- earthquakes;
- floods;
- fires;
- epidemics;
- pandemics;
- governmental restrictions;
- war;
- civil unrest;
- strikes;
- transportation failures;
- cyber incidents;
- utility failures;
- telecommunications interruptions;
- failures of third-party logistics providers caused by extraordinary events.
During the continuation of a Force Majeure Event, Ayuvani may suspend, postpone, modify, or cancel affected Shipments without incurring liability beyond obligations imposed by Applicable Law.
24. Customer Responsibilities
Customers are responsible for:
- providing accurate delivery information;
- ensuring the availability of an authorised recipient;
- monitoring shipment updates;
- inspecting Products promptly upon delivery;
- reporting delivery discrepancies without unreasonable delay;
- preserving packaging where claims are anticipated;
- cooperating with Ayuvani and Delivery Partners during investigations.
Failure to fulfil these responsibilities may affect the availability of remedies under the Return Policy or Refund Policy.
25. Limitation of Liability
To the maximum extent permitted under Applicable Law, Ayuvani shall not be liable for indirect, incidental, consequential, punitive, exemplary, or special damages arising from:
- delivery delays;
- courier operational issues;
- failed delivery attempts attributable to the Customer;
- incorrect address information;
- temporary shipment tracking inaccuracies;
- delays caused by third-party logistics providers;
- Force Majeure Events;
- governmental restrictions;
- transportation interruptions.
Nothing contained herein shall exclude liability that cannot lawfully be excluded under Applicable Law.
26. Governing Law and Jurisdiction
This Shipping & Delivery Policy shall be governed by and construed in accordance with the laws of the Republic of India.
Any dispute arising out of or relating to this Policy shall, subject to Applicable Law and the dispute resolution provisions contained in the Terms & Conditions, fall within the exclusive jurisdiction of the competent courts situated in New Delhi, India.
27. Contact Information
Questions relating to shipping, dispatch, or delivery may be directed to:
Ayuvani
Website: https://www.ayuvani.com
Customer Support Email: support@ayuvani.com
Customer Support Number: +91-9873566929
Registered Office:
G-51, LAXMI NAGAR, New Delhi, East Delhi, Delhi, 110092
Business Hours:
Monday to Saturday
10:00 AM to 6:00 PM (Indian Standard Time)
28. Severability
If any provision of this Shipping & Delivery Policy is held by a court or competent authority to be invalid, unlawful, or unenforceable, such determination shall not affect the validity or enforceability of the remaining provisions, which shall continue in full force and effect to the maximum extent permitted by Applicable Law.
29. Entire Shipping & Delivery Policy
This Shipping & Delivery Policy constitutes the complete understanding between Ayuvani and its Customers regarding the shipment and delivery of Products purchased through the Platform.
This Policy shall be read together with the:
- Terms & Conditions;
- Privacy Policy;
- Cancellation Policy;
- Return Policy;
- Refund Policy.
Where any inconsistency arises, the policy specifically governing the relevant subject matter shall prevail to the extent of such inconsistency.
30. Amendments to this Policy
Ayuvani reserves the right to amend, modify, replace, or update this Shipping & Delivery Policy from time to time in response to:
- changes in Applicable Law;
- judicial decisions;
- regulatory requirements;
- logistics operations;
- technological developments;
- business practices.
The revised Policy shall become effective upon publication on the Platform unless otherwise specified.
Customers are encouraged to review this Policy periodically.
End of Shipping & Delivery Policy
Version: 1.0
Effective Date: 12 July 2026
Last Updated: 12 July 2026
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