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Frequently asked question

    If you have forgotten your password, you may use the Forgot Password option available on the login page to securely reset your credentials. Registered users may also update their profile information, delivery addresses, and other account details by logging into their Ayuvani account. Certain changes may be restricted while an active order is being processed.
    Customers may contact Ayuvani through the contact details provided on the Contact Us page for assistance regarding orders, products, payments, deliveries, returns, refunds, or general inquiries. Our support team strives to respond within a reasonable timeframe during business hours.
    Most homeopathic and wellness products available on Ayuvani do not require a prescription. However, certain regulated healthcare products may require a valid prescription if mandated by applicable laws or future regulatory requirements. Customers are encouraged to consult a qualified healthcare professional before using any medicine or healthcare product.
    Ayuvani values customer privacy and implements reasonable administrative, technical, and organizational safeguards to protect personal information. Customer information is handled in accordance with our Privacy Policy and applicable data protection laws.
    If you receive a damaged, defective, missing, expired, or incorrect product, please contact Ayuvani Customer Support as soon as possible with your order number and clear photographs of the product and packaging. Eligible claims will be reviewed and resolved in accordance with our Return and Refund Policies.
    Once a refund request has been approved, the refund will generally be processed through the original payment method used during purchase. Processing timelines may vary depending on your payment provider or banking institution. Complete details are available in our Refund Policy.
    Returns are accepted only for eligible products and in accordance with Ayuvani's Return Policy. Certain categories such as hygiene products, opened medicines, customized products, or products restricted by law may not qualify for return. Customers should review the Return Policy before initiating a return request.
    Orders may generally be cancelled before they are processed or dispatched. Once an order has entered packaging, shipment, or delivery stages, cancellation may no longer be possible. Please refer to our Cancellation Policy for complete eligibility and conditions.
    Delivery timelines vary depending on your location, product availability, courier network, and operational conditions. Estimated delivery dates are displayed during checkout wherever available. Unexpected delays caused by weather, public holidays, transportation disruptions, or other unforeseen events may affect delivery schedules.
    Ayuvani delivers to most serviceable locations across India through trusted logistics partners. Delivery availability depends on courier service coverage, applicable regulations, and operational feasibility for the destination address.
    Yes. Ayuvani is committed to offering genuine healthcare and wellness products sourced from trusted manufacturers, authorized distributors, and reputed brands wherever applicable. We continuously strive to maintain high standards of product authenticity and quality for our customers.
    Ayuvani supports multiple secure payment options, including Credit Cards, Debit Cards, UPI, Net Banking, Digital Wallets, and Cash on Delivery (where available). Payment availability may vary depending on your location, order value, and applicable platform policies.
    You can track your order by logging into your Ayuvani account and visiting the My Orders section. Shipment tracking information will become available once your order has been dispatched. Tracking updates may also be shared through email, SMS, or other available communication channels.
    Creating an Ayuvani account is recommended as it allows you to securely manage your orders, track shipments, save delivery addresses, access your purchase history, and receive order notifications. Guest checkout may be available for selected purchases depending on platform functionality.
    Placing an order on Ayuvani is simple and secure. Browse or search for your desired healthcare, homeopathic, wellness, or personal care products, add them to your shopping cart, and proceed to checkout. Enter your delivery address, choose your preferred payment method, review your order details, and confirm your purchase. Once your order is successfully placed, you will receive an order confirmation along with updates regarding processing, dispatch, and delivery.